The information contained on the Hawkins & Joseph web site is protected under copyright laws. The content may not be reproduced, exhibited, distributed or otherwise used for public or commercial purposes. The content may not be changed and used on other Internet sites or networked computers without written permission from Hawkins & Joseph. When viewing the website please pay special attention to the Hawkins & Joseph copyright and ownership rights.
Warranty and liability
The information on our web site has been compiled with the greatest care. Hawkins & Joseph also take great care to ensure that the information on the web site is up to date. Hawkins & Joseph do not however give any guarantee that it is complete or suitable for specific purposes. The information provided on the web site is used at the user’s sole risk.
Hawkins & Joseph are the owners of all the graphics and images used on the Hawkins & Joseph web site. Third parties are not allowed to use and apply any of the images, logos and identifying marks.
We confirm that we will deal with your personal details securely and responsibly. Therefore we should like to inform you that your personal details are stored in automated files and will be processed and used accordingly to process your order in compliance with the national and international data protection regulations in force. Hawkins & Joseph do not require you to enter any personal details in order to use the web site. This means that the web site can be called up without the need to register first.
Hawkins & Joseph guarantee that your details will be kept confidential. Hawkins & Joseph do not intend either now or in the future to sell, pass on or market personal details to third parties.
We strive to dispatch all completed orders within a maximum of 5 working days.
We are sure you’ll be satisfied with your purchase but if for any reason you are not, please don’t hesitate to contact us at [email protected] and we will do everything possible to put things right for you. 100% customer satisfaction is very important to us here at Hawkins & Joseph.
Returned items must be in their original condition and returned to us within 14 days of receiving the goods. Returned items must be unused and in the relevant packaging where ever possible. Garment labels should not be removed. Except in the case of incorrectly supplied or faulty goods, where your statutory rights apply.
Returned goods will be exchanged or refunded (minus the delivery cost and any other relevant costs incurred).
The same conditions apply to sale goods.
*Please note – mark returned packages as ‘RETURNED GOODS’ – this helps us avoid unnecessary customs charges and speeds up the returns process.
These are our postal guidelines:
UK – 3-5 WORKING Days
EUROPE – 10 WORKING Days
ROW will of course take longer and most countries vary
Please understand that weekends are not classed as working days.
Please also note Bank & Public Holidays will delay deliveries in certain countries and of course delays are experienced during the busy Christmas period delivery when it’s always going to take a few days longer.
Nobody likes waiting for parcels (ourselves included), we know that. We will always endeavour to offer a fast and reliable service where we can but sometimes delays and hold ups can take place.
Please do NOT use social media networks to ask about an order as it’s not the correct form of contact. Please only contact us via email.